Clear communication
Plain-English explanations for technical and non-technical users, with calm tone and practical next steps.
Google IT Support Certified • Bilingual EN/ES • Dallas-Fort Worth
Entry-level IT support with a documentation-first workflow.
I’m Allen Solomon, an IT support and service desk candidate focused on clear troubleshooting, calm user support, and repeatable documentation. This site is my public workbench for help desk readiness, runbooks, labs, and small technical case studies.
About
Support-minded, practical, and built for clear next steps.
My background combines customer support, technical troubleshooting, and structured documentation. I’m building this portfolio to show how I think through support problems: identify the issue, test the likely causes, document what changed, and communicate the next step clearly.
I’m especially interested in help desk, service desk, ISP support, Windows environments, networking basics, and the everyday systems that keep users working.
Support strengths
What I bring to Tier 1 support
Troubleshooting habits
Windows basics, connectivity checks, account access issues, peripherals, and common user support workflows.
Documentation discipline
Ticket-style notes that capture symptoms, tests, changes, outcomes, and recommended follow-up.
Bilingual support
English and Spanish communication for customer-facing support environments.
Technical toolkit
Skills in progress and practice
Windows 10/11
macOS/iOS basics
TCP/IP
DNS
DHCP
Wi-Fi troubleshooting
Microsoft 365
Outlook
Teams
Excel
Google Workspace
Markdown
GitHub
Linux CLI basics
Active Directory concepts
SSH
Documentation Samples
Runbook Examples
These are early runbook examples. I’m expanding them over time with screenshots, validation notes, and real lab examples.
Wi-Fi Connection Issues
Step-by-step troubleshooting for common wireless connectivity problems on Windows 10/11.
View Runbook →Microsoft 365 Account Lockout
Resolution steps for locked Microsoft 365 accounts and MFA issues.
View Runbook →Slow Computer Performance
Systematic approach to diagnosing and fixing slow Windows machines.
View Runbook →Contact
Let’s connect.
I’m currently focused on entry-level IT support, service desk, and ISP support opportunities in Dallas-Fort Worth and remote environments.